Certification guide
ITIL 4 Foundation is the entry point to the world’s most widely adopted IT service management framework. Administered by PeopleCert, it certifies that you understand how modern organizations create value through services — the service value system, the four dimensions of service management, the seven guiding principles, the service value chain, and the framework’s 34 management practices. It is the standard credential for service desk analysts, support and operations staff, service managers, and anyone whose work touches how IT services are designed, delivered, and improved, and it is the mandatory first rung for every advanced ITIL designation.
One thing to know before you book: PeopleCert released ITIL (Version 5) in February 2026, and ITIL 4 exams will be offered through December 31, 2027. ITIL 4 Foundation remains fully valid — certificates earned now stay current under PeopleCert’s normal three-year renewal cycle, count toward the same product suite, and an optional short bridge exam upgrades ITIL 4 holders to the Version 5 credential whenever they choose. In practice, ITIL 4 is still the exam the overwhelming majority of 2026 candidates are sitting, and everything it tests remains the working vocabulary of service management teams worldwide.
The exam draws its 40 questions from seven learning outcomes in fixed proportions, so unlike percentage-banded exams you know exactly how many questions each area contributes. Our practice exams reproduce that split question for question.
Key Concepts of Service Management
Domain 1 · 5 of 40 questionsThe vocabulary everything else is built on: value and value co-creation, services versus products, utility and warranty, customers, users, and sponsors, outputs versus outcomes, and the costs and risks a service relationship removes from — and imposes on — the consumer. Definition precision is what these five questions reward.
The ITIL Guiding Principles
Domain 2 · 6 of 40 questionsThe seven principles — focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. Expect scenario stems where two principles look plausible and you must pick the one the situation most directly calls for.
The Four Dimensions of Service Management
Domain 3 · 2 of 40 questionsOrganizations and people, information and technology, partners and suppliers, and value streams and processes — plus the external PESTLE factors that constrain all four. Two questions, usually testing whether you can name the dimensions and assign a scenario to the right one.
The ITIL Service Value System
Domain 4 · 1 of 40 questionsA single question on the SVS: its purpose, its components — guiding principles, governance, the service value chain, practices, and continual improvement — and its conversion of opportunity and demand into value.
The Service Value Chain
Domain 5 · 2 of 40 questionsThe six activities — plan, improve, engage, design and transition, obtain/build, and deliver and support — and, above all, their stated purposes. The exam loves testing whether you can tell design and transition from obtain/build by purpose alone.
ITIL Practices: Purpose and Key Terms
Domain 6 · 7 of 40 questionsRecall of purposes and definitions across fifteen practices, including information security management, relationship management, supplier management, IT asset management, monitoring and event management, release management, service configuration management, and deployment management — plus the precise definitions of IT asset, configuration item, event, incident, problem, and known error.
ITIL Practices in Depth
Domain 7 · 17 of 40 questionsNearly half the exam sits here: continual improvement and its seven-step model, change enablement and the three change types, incident management, problem management’s three phases, service request management, the service desk, and service level management. These questions go past definitions into how each practice actually operates.
Each of our practice exams delivers the full real-world format — 40 questions in 60 minutes, split 5/6/2/1/2/7/17 across the seven areas above — with a 65% pass mark. For once there is no scaled-score arithmetic to approximate: the real exam’s pass mark is a raw 26 correct out of 40, so your percentage here is an honest raw-score equivalent of the real thing. And because the practices-in-depth domain supplies 17 of the 40 questions, a passing run on these exams means you genuinely held your own in the heavy domain — not luck in the light ones. Every question carries a full explanation that tells you why the best answer beats the near-misses, which is where the real learning happens on an exam built around closely related concepts.
PeopleCert ITIL 4 Foundation - Practice Exam
Full-format ITIL 4 Foundation practice exam matching the official 40-question syllabus split: Key Concepts 5, Guiding Principles 6, Four Dimensions 2, Service Value System 1, Service…
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All practice questions on this site are original works created by Certifym to reflect the publicly available ITIL 4 Foundation syllabus. They are not actual exam questions, and no material has been reproduced from any official examination.