ITIL 4 Create Deliver and Support Practice Questions (Free Sample)

Free practice sample

Fifteen original ITIL 4 Specialist: Create, Deliver and Support practice questions, unlocked with no signup and scored instantly. The sample is weighted across all three syllabus sections in the proportions PeopleCert publishes, six questions on planning and building a service value stream, six on how the ITIL practices contribute across the service value system and its value streams, and three on creating, delivering and supporting services, so the mix reflects the shape of the real paper rather than an even sweep of the syllabus.

CDS is not a vocabulary paper. The questions that decide it hand you an organisation mid-problem (work stalling between teams, a workaround holding a service up, a change route that adds days to identical low-risk updates) and ask which practice should be doing the work, or what should happen next, or in what order. Two or three options are usually defensible and exactly one is best. These questions are written to that standard, and every explanation names the winning answer and the near miss it beats.

Scheme status. PeopleCert released ITIL Version 5 in February 2026, and the current plan is to sunset all ITIL 4 modules on 31 December 2027. Create, Deliver and Support is live and examinable today, and a certificate earned now remains valid and renews on the normal three-year cycle. Confirm current scheme dates with PeopleCert before booking.

Vendor · PeopleCert Level · Managing Professional 40 questions 90 minutes 113 minutes if English is not your first language Pass · 28 of 40 · 70% Multiple choice · closed book · no negative marking Prerequisite · ITIL 4 Foundation, any ITIL v3 certification, or an ITIL 4 Managing Professional certificate Accredited training mandatory · results withheld without proof of completion 3 syllabus sections Renew every 3 years · 60 CPD points From $649 USD exam bundle · list $865
How relevant ITIL practices contribute across the service value system and value streams Section 2 · 40%
Plan and build a service value stream Section 1 · 37.5%
How to create, deliver and support services Section 3 · 22.5%

ITIL 4 Create, Deliver and Support Practice Questions

  1. Question 1 of 15Plan and build a service value stream

    A provider is standing up a new value stream to handle a growing volume of integration requests from partner organisations. The design team opens with a whiteboard session listing the steps the work will pass through. What should have come first?

  2. Question 2 of 15Plan and build a service value stream

    A team has mapped a new value stream end to end and has resourced every step with people and tooling. Within weeks the stream stalls, because the data needed at step three is held by a partner who has no obligation to supply it on any timescale. Which planning omission does this most directly point to?

  3. Question 3 of 15Plan and build a service value stream

    Two teams disagree about how to build a value stream. One wants each team to optimise its own segment and hand off cleanly. The other wants the stream designed as a whole, with segments adjusted to suit the flow. Which position is more consistent with ITIL guidance, and for which reason?

  4. Question 4 of 15Plan and build a service value stream

    An organisation wants to shorten the time between a customer request and a working result. Its data shows that of the fourteen days a typical request takes, eleven are spent waiting between steps. Where should the redesign effort go first?

  5. Question 5 of 15Plan and build a service value stream

    A provider is planning a value stream for a service it already delivers informally. The improvement lead proposes designing the target stream from scratch, on the grounds that the current way of working is unmanaged and not worth documenting. What is the strongest objection?

  6. Question 6 of 15Plan and build a service value stream

    A value stream has been designed and the organisation is deciding how to staff it. The work spans development, testing and live support, and the handovers between those three specialisms are where the delays currently occur. Which staffing approach best fits the stream design?

  7. Question 7 of 15How relevant ITIL practices contribute across the service value system and value streams

    A major outage has been restored by a workaround. The service is usable again, but the underlying fault is not understood and the workaround will not survive the next release. Which practice should take the work next, and why?

  8. Question 8 of 15How relevant ITIL practices contribute across the service value system and value streams

    A team is preparing to put a significant new release into production. Which sequence best reflects how the practices contribute across this part of the value stream?

  9. Question 9 of 15How relevant ITIL practices contribute across the service value system and value streams

    Users report that a request for a standard piece of software takes eleven days, while the same work raised as an incident is handled within hours. A manager proposes logging future software requests as incidents so that they move faster. What is the best response?

  10. Question 10 of 15How relevant ITIL practices contribute across the service value system and value streams

    An organisation finds that roughly a third of its changes are effectively identical low-risk updates that still pass through the full authorisation route, adding days each time. Which contribution of change enablement fits this situation best?

  11. Question 11 of 15How relevant ITIL practices contribute across the service value system and value streams

    A service has met its availability target every month for a year, yet the relationship with the business has deteriorated and the annual review is tense. Which practice is the most appropriate place to address this, and why?

  12. Question 12 of 15How relevant ITIL practices contribute across the service value system and value streams

    A service desk resolves 30 percent of contacts at first point of contact and passes the rest to specialist teams, who report that most of what reaches them is repeat questions with known answers. Which action contributes most to this value stream?

  13. Question 13 of 15How to create, deliver and support services

    A support team is holding three items at once: a degraded service affecting one department, a request from a senior leader for a report, and a scheduled task that will breach its window this afternoon. Nothing in the agreements ranks them against each other. On what basis should the team prioritise?

  14. Question 14 of 15How to create, deliver and support services

    An organisation is deciding whether to source a service component from a supplier or build it in house. Which consideration should lead the decision?

  15. Question 15 of 15How to create, deliver and support services

    A new service goes live and the support team immediately absorbs a steady stream of contacts caused by a confusing step in the user journey that was known about before release. Which reading of this best fits how services should be created, delivered and supported?

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Frequently asked questions about ITIL 4 Create, Deliver and Support

How many questions are on the real exam and how long do I get?

Forty multiple-choice questions in 90 minutes, closed book, with no negative marking. Candidates sitting in a language that is not their first receive 113 minutes. Because a blank costs exactly what a wrong answer costs, there is never a reason to leave a question unanswered, confirm current logistics with PeopleCert when you book, since the format is theirs to set.

What score do I need to pass, and why is it higher than Foundation?

Twenty-eight of 40, which is 70%. That is five percentage points above the 65% used at ITIL Foundation level, and it applies to a scenario paper rather than a definitions paper, so the margin for a misread question is genuinely thinner. You can drop twelve questions and still pass; a thirteenth ends it. The Certifym practice sets use the same 70% threshold, so a passing practice score is an honest raw-score equivalent rather than a flattering one.

Which sections should I spend the most time on?

The weights are unusually close for an ITIL 4 module. How relevant ITIL practices contribute across the service value system and value streams carries 40%, planning and building a service value stream carries 37.5%, and creating, delivering and supporting services carries 22.5%. There is no section here you can safely skip and none that will carry you if the others are weak, which is exactly why an even study plan tends to work better on this paper than on a lopsided one.

Are there prerequisites, and is accredited training really mandatory?

Yes to both. You need ITIL 4 Foundation, any ITIL v3 certification, or an ITIL 4 Managing Professional certificate before sitting the exam. Accredited training is mandatory and results are withheld without proof of completion, so an exam voucher on its own does not produce a certificate. Budget and schedule the course as part of the credential rather than as an optional extra.

Should I take ITIL 4 or wait for Version 5?

Create, Deliver and Support is live and examinable today. PeopleCert released Version 5 in February 2026 and the current plan is to sunset all ITIL 4 modules on 31 December 2027, so a candidate starting fresh should weigh how much runway they want. An ITIL 4 certificate earned now stays valid, renews on the normal cycle of three years and 60 CPD points, and continues to count toward the ITIL 4 Managing Professional designation. Scheme dates are PeopleCert decisions and can move, so check before booking.

How does this module fit the Managing Professional designation?

Create, Deliver and Support counts toward ITIL 4 Managing Professional together with Drive Stakeholder Value, High-Velocity IT and Direct, Plan and Improve. CDS is the delivery-side module of that set: it asks how work is organised into a service value stream, how the management practices plug into that stream, and how services stay supportable once they are live.

What does it cost, and how long does the certificate last?

Exam bundles start from $649 USD, against a list price of $865, and the certificate renews every three years with 60 CPD points. Pricing and renewal terms are set by PeopleCert and change from time to time, so treat these as the published figures at the time of writing and confirm them at the point of booking.

How is this free sample different from the full Certifym bank?

The sample is a fixed 15-question set spread across the three sections at syllabus proportions, with no account needed and every explanation shown. The full Certifym bank is a much larger pool of independent sets weighted to the same official percentages and scored at the same 70% pass mark. None of the paid-bank items appears in this sample, so working through the free set does not burn questions you have paid for.

Related ITIL and service management certifications

ITIL 4 Create, Deliver and SupportFull certification guide ITIL 4 Drive Stakeholder ValueThe demand-side module in the same designation ITIL 4 High-Velocity ITDigital products and fast-moving delivery ITIL 4 Direct, Plan and ImproveThe module that also counts toward Strategic Leader ITIL 4 FoundationThe prerequisite exam for this module ITIL Foundation (Version 5)The successor entry point, released February 2026

Trademark notice & independence. Certifym.net is operated by Certifym Exam Services, LLC and is not affiliated with, endorsed by, or sponsored by PeopleCert. ITIL® is a registered trade mark of PeopleCert group companies, used here only to identify the certification these study materials are intended for. The ITIL 4 Specialist: Create, Deliver and Support syllabus and its section weights are the property of PeopleCert; download the current syllabus and confirm exam logistics directly from PeopleCert before scheduling.

All practice questions, answers, and explanations on this page are original content produced by Certifym Exam Services, LLC. They are not actual PeopleCert examination questions and are not represented as such. Exam format, section weights, pricing and scheme dates are set by PeopleCert and may change, as may the announced ITIL 4 sunset arrangements; verify current details with PeopleCert before booking.