ITIL 4 Drive Stakeholder Value Practice Questions (Free Sample)

Forty multiple-choice questions in 90 minutes, closed book, with no negative marking. Candidates sitting in a language that is not their first receive 113 minutes. Because a blank costs exactly what a wrong answer costs, there is never a reason to leave a question unanswered, confirm current logistics with PeopleCert when you book, since the format is theirs to set.

Twenty-eight of 40, which is 70%. That is five percentage points above the 65% used at ITIL Foundation level, and it applies to a scenario paper rather than a definitions paper, so the margin for a misread question is genuinely thinner. You can drop twelve questions and still pass; a thirteenth ends it. The Certifym practice sets use the same 70% threshold, so a passing practice score is an honest raw-score equivalent rather than a flattering one.

Eight sections share the paper, and the top four carry 62.5% of it between them: onboarding and offboarding customers and users at 17.5%, then fostering stakeholder relationships, shaping demand and defining service offerings, and acting together to ensure continual value co-creation at 15% each. Realizing and validating service value follows at 12.5%, targeting markets and stakeholders and aligning expectations at 10% each, and how customer journeys are designed at 5%. The smallest section is still worth reading, because it frames the vocabulary the other seven use.

Yes to both. You need ITIL 4 Foundation, any ITIL v3 certification, or an ITIL 4 Managing Professional certificate before sitting the exam. Accredited training is mandatory and results are withheld without proof of completion, so an exam voucher on its own does not produce a certificate. Budget and schedule the course as part of the credential rather than as an optional extra.

Drive Stakeholder Value is live and examinable today. PeopleCert released Version 5 in February 2026 and the current plan is to sunset all ITIL 4 modules on 31 December 2027, so a candidate starting fresh should weigh how much runway they want. An ITIL 4 certificate earned now stays valid, renews on the normal cycle of three years and 60 CPD points, and continues to count toward the ITIL 4 Managing Professional designation. Scheme dates are PeopleCert decisions and can move, so check before booking.

Drive Stakeholder Value counts toward ITIL 4 Managing Professional together with Create, Deliver and Support, High-Velocity IT and Direct, Plan and Improve. DSV is the demand-side module of that set: it follows the customer journey from targeting a market, through relationships, demand, agreements and onboarding, to co-creating and validating the value that results.

Exam bundles start from $649 USD, against a list price of $865, and the certificate renews every three years with 60 CPD points. Pricing and renewal terms are set by PeopleCert and change from time to time, so treat these as the published figures at the time of writing and confirm them at the point of booking.

The sample is a fixed 15-question set spread across the eight sections at syllabus proportions, with no account needed and every explanation shown. The full Certifym bank is a much larger pool of independent sets weighted to the same official percentages and scored at the same 70% pass mark. None of the paid-bank items appears in this sample, so working through the free set does not burn questions you have paid for.