ITIL 4 Collaborate Assure and Improve Practice Questions (Free Sample)

Free practice sample

Fifteen original ITIL 4 Specialist: Collaborate, Assure and Improve practice questions, unlocked with no signup and scored instantly. The real paper is flat by design, five practices at exactly 20% each, so the sample mirrors it: three questions from every section, with nothing quietly over-represented.

The five practices in this module sit at the edges of the organisation rather than inside its delivery pipeline, and that is what makes the exam awkward. The items that decide a result describe a situation two practices could plausibly own and ask which one actually does: a business unit that keeps escalating around the agreed route, a supplier with a tiny invoice and no substitute, a target missed for the third month with a structural cause behind it. Every explanation names the winning answer and the near miss it beats.

Scheme status. PeopleCert released ITIL Version 5 in February 2026, and the current plan is to sunset all ITIL 4 modules on 31 December 2027. Collaborate, Assure and Improve is live and examinable today, and a certificate earned now stays valid. More than that, this module is currently the route into the ITIL Version 5 Practice Manager designation: PeopleCert plans re-versioned Version 5 Practice modules, currently indicated as open book where this ITIL 4 paper is closed book, but until they ship this exam is the route. That is about as durable as an ITIL 4 investment gets.

Vendor · PeopleCert Level · Practice Manager 60 questions 90 minutes 113 minutes if English is not your first language Pass · 39 of 60 · 65% Multiple choice, closed book, no negative marking Prerequisites · ITIL Foundation (any version) or an ITIL 4 Managing Professional certificate Accredited training is mandatory Renew every 3 years · 60 CPD points From $650 USD exam bundle (list $867)
Relationship Management Section 1 · 20%
Supplier Management Section 2 · 20%
Service Level Management Section 3 · 20%
Continual Improvement Section 4 · 20%
Information Security Management Section 5 · 20%

ITIL 4 Collaborate, Assure and Improve Practice Questions

  1. Question 1 of 15Relationship Management

    For the fourth month running, a business unit bypasses the agreed request route and escalates directly to a senior leader. Each individual request is handled and closed within target. Which response best reflects relationship management?

  2. Question 2 of 15Relationship Management

    Two business units want the same limited delivery capacity in the same quarter, and each has made its case forcefully. Which approach does relationship management support?

  3. Question 3 of 15Relationship Management

    A quarterly satisfaction survey sent to end users returns consistently high scores, yet the customer sponsor tells the account team that confidence in the service is falling. Which reading is most consistent with relationship management?

  4. Question 4 of 15Supplier Management

    An organisation has outsourced the running of its payroll platform. The supplier misses a processing window and staff are paid late. The customer holds the organisation responsible, and the organisation points to the contract. Which statement is correct?

  5. Question 5 of 15Supplier Management

    A supplier receives less than 1% of annual third-party spend, but the component it provides sits inside every customer transaction and has no substitute. How should supplier management treat it?

  6. Question 6 of 15Supplier Management

    A supplier arrangement has run for six years, has been renewed twice without review, and no plan exists for ending it. Which supplier management concern does this raise most directly?

  7. Question 7 of 15Service Level Management

    Every component metric for a customer-facing service has been green for six months. The customer says the service is unusable at month end. What does service level management indicate?

  8. Question 8 of 15Service Level Management

    A provider proposes a service level agreement built from the measures its monitoring platform already produces, on the grounds that these can be reported reliably from day one. What is the strongest service level management objection?

  9. Question 9 of 15Service Level Management

    A monthly service review shows the same target missed for the third month running. The cause is understood and is a structural weakness in a supporting process. Which practice takes the lead now, and why?

  10. Question 10 of 15Continual Improvement

    A team spent three months automating part of a workflow. Asked at the review whether the service is better, nobody can answer: no measurement was taken beforehand. Which step of the continual improvement model was skipped?

  11. Question 11 of 15Continual Improvement

    Staff readily suggest improvements, and the ideas are captured in a shared list. A year on, few have been carried out and people have stopped contributing. What does continual improvement suggest?

  12. Question 12 of 15Continual Improvement

    A senior leader states that continual improvement will be delivered by a small central team so that delivery teams can stay focused on their commitments. Which position is most consistent with ITIL?

  13. Question 13 of 15Information Security Management

    A phishing message reaches several hundred staff and two people enter their credentials. The service desk is resetting accounts and containing the damage. What is the contribution of information security management here?

  14. Question 14 of 15Information Security Management

    A new control requires a second approval for every data export. Analysts now route urgent extracts through a personal spreadsheet instead. Which judgement best reflects information security management?

  15. Question 15 of 15Information Security Management

    An organisation is about to give a supplier access to customer personal data. Which combination of practices handles this correctly?

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Frequently asked questions about ITIL 4 Collaborate, Assure and Improve

How many questions are on the real exam and how long is it?

Sixty multiple-choice questions in 90 minutes, each worth one mark, with no negative marking. Candidates sitting in a language that is not their first receive an additional 25% of time, giving 113 minutes. Ninety seconds a question is comfortable for recall and tight for the scenarios, so the constraint that bites on the day is indecision rather than reading speed.

What score do I need to pass?

Thirty-nine of 60, which is 65%. That differs from the ITIL 4 Managing Professional modules, which ask 70% of a 40-question paper, this exam allows more wrong answers, spread across half as many marks per question. A blank costs exactly what a wrong answer costs, so answer everything.

Which sections should I spend the most time on?

All five equally, which is rare enough to be worth planning around. Relationship management, supplier management, service level management, continual improvement and information security management each carry exactly 20% of the paper. There is no dominant section to lean on and no small one to skip: a practice you avoided costs twelve marks before you start, against a threshold of 39.

Do I need prerequisites or accredited training?

Both, in effect. The entry requirement is ITIL Foundation (any version) or an ITIL 4 Managing Professional certificate, and accredited training is mandatory for this module. It is not a self-study exam the way Foundation is. The exam bundle starts from $650 USD (list $867), so budget for the course on top of it and book the training before the sitting.

Is this module worth taking with ITIL Version 5 already released?

It is the strongest argument left in ITIL 4. This module is the route into the ITIL Version 5 Practice Manager designation today, because the re-versioned Version 5 Practice modules PeopleCert plans have not shipped, so a pass counts in the scheme being retired and in the scheme replacing it. The routes themselves differ: ITIL 4 Practice Manager needs Foundation plus Create, Deliver and Support plus a Practice module, while the Version 5 route needs Foundation (Version 5) plus a Practice module plus ITIL Transformation, with no Create, Deliver and Support.

Should I take ITIL 4 or Version 5?

For these five practices there is no Version 5 alternative yet. ITIL Version 5 was released in February 2026 and the current plan is to sunset ITIL 4 modules on 31 December 2027, but the Version 5 Practice modules are not available, so Collaborate, Assure and Improve is the only way to satisfy the Practice requirement in either scheme. The sunset governs how long the exam can be sat, not certificates already earned: a pass now stays valid and renews on the normal three-year cycle with 60 CPD points.

Should I take this or Plan, Implement and Control?

Same tier, same 60-question 90-minute paper at the same 65%, and either one satisfies the Practice requirement on its own, so choose by subject matter. Plan, Implement and Control covers the control practices: IT asset management, change enablement, deployment management, release management and service configuration management. This module covers the practices that face outward, and it tests the boundaries between them hard, particularly relationship management against supplier management, and service level management against continual improvement.

How is this free sample different from the full Certifym bank?

The sample is a fixed 15-question set, three from each of the five practices, with no account needed. The full Certifym bank is built to the exam arithmetic instead: 60 questions per set, 12 from each practice, marked at the same 39-of-60 threshold, with a per-practice breakdown after every attempt, on a paper with five identical weights, the weakest practice tells you more than the overall score does. None of the paid-bank items appears in this sample.

Related service management certifications

ITIL 4 CAIFull certification guide ITIL 4 PICThe sibling Practice Manager module ITIL 4 CDSRequired for the ITIL 4 Practice Manager route ITIL 4 DSVThe customer-journey companion module ITIL 4 FoundationSatisfies the prerequisite for this module ITIL Foundation (Version 5)Foundation for the Version 5 pathway

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All practice questions, answers, and explanations on this page are original content produced by Certifym Exam Services, LLC. They are not actual PeopleCert examination questions and are not represented as such. Exam format, section weights, pricing and scheme dates are set by PeopleCert and may change; verify current details with PeopleCert before booking.