Question 1 of 15 Hardware
A laptop connects to Wi-Fi at home but cannot see any wireless networks at the office. The Wi-Fi toggle appears greyed out. What should a technician check FIRST?
A Replace the wireless card B The physical wireless switch or airplane-mode function key C Reinstall the operating system D The office router's password
Question 2 of 15 Hardware
Which connector type is used by modern USB-C laptop chargers?
A Barrel connector only B USB Type-C C Molex D Lightning
Question 3 of 15 Hardware
A user's desktop shows the correct time for a few days, then drifts badly after being unplugged over a weekend. Which component is MOST likely failing?
A The power supply B The CMOS battery C The CPU D The hard drive
Question 4 of 15 Virtualization & Cloud
Which cloud model describes a provider hosting applications that users access through a browser, such as web-based email?
A IaaS B PaaS C SaaS D On-premises
Question 5 of 15 Operating Systems
A technician needs to check which program is consuming the most CPU on a slow Windows PC. Which tool shows this fastest?
A Device Manager B Task Manager C Disk Management D Registry Editor
Question 6 of 15 Security
Which Windows feature encrypts an entire drive so a stolen laptop's data cannot be read?
A Windows Firewall B BitLocker C Storage Sense D Fast Startup
Question 7 of 15 Security
A user calls saying a popup claims their computer is infected and lists a support phone number to call. What is this?
A A legitimate Windows alert B A tech-support scam popup C An antivirus update D A firewall notification
Question 8 of 15 Networking
Which command displays a Windows computer's IP address, subnet mask, and default gateway?
A ping B ipconfig C chkdsk D tracert
Question 9 of 15 Networking
Which wireless standard operates ONLY on the 5 GHz band?
A 802.11b B 802.11g C 802.11ac (Wi-Fi 5) D 802.11n
Question 10 of 15 Mobile Devices
A smartphone battery drains rapidly and the case has started to bulge slightly. What should the user be told?
A Keep using it until it dies completely B Stop using the device and have the battery replaced — a swollen battery is a safety hazard C Charge it overnight to recondition it D Put it in the freezer
Question 11 of 15 Operating Systems
Which macOS feature provides built-in full backups to an external drive?
A Spotlight B Time Machine C Mission Control D Keychain
Question 12 of 15 Hardware
A technician is replacing RAM inside a desktop. Which precaution protects the components?
A Working on carpet for comfort B Wearing an ESD wrist strap connected to the chassis C Leaving the PC plugged in and powered on D Wearing rubber gloves
Question 13 of 15 Security
Which of the following BEST describes the purpose of an operating system patch?
A To change the desktop wallpaper B To fix security vulnerabilities and bugs in the software C To increase the license cost D To remove user files
Question 14 of 15 Operational Procedures
A customer is frustrated and venting about a recurring problem. What is the BEST first response?
A Interrupt with the solution immediately B Listen without interrupting, then restate the issue to confirm understanding C Tell them it is user error D Transfer them without explanation
Question 15 of 15 Operational Procedures
A technician discovers a failed hard drive contained sensitive customer data. Per best practice, what should happen to the drive?
A Throw it in the regular trash B Sanitize or physically destroy it per the disposal policy, with documentation C Sell it online D Reuse it without wiping
