ITIL 4 Plan Implement and Control Practice Questions (Free Sample)

Sixty multiple-choice questions in 90 minutes, each worth one mark, with no negative marking. Candidates sitting in a language that is not their first receive an additional 25% of time, giving 113 minutes. That is 90 seconds a question, which is comfortable for recall items and tight for the scenarios, so the practical skill is deciding quickly rather than reading slowly.

Thirty-nine of 60, which is 65%. Note that this differs from the ITIL 4 Managing Professional modules, which ask 70% of a 40-question paper, so this exam gives you more room to be wrong, across many more questions in which to do it. Because a blank costs exactly what a wrong answer costs, there is never a reason to leave one.

All five equally, and that is unusual enough to be worth planning around. IT asset management, change enablement, deployment management, release management and service configuration management each carry exactly 20% of the paper. There is no big section to lean on and no small one to skip: one practice you avoided puts you twelve marks down before you start, against a threshold of 39.

Both, in effect. The entry requirement is ITIL Foundation (any version) or an ITIL 4 Managing Professional certificate, and accredited training is mandatory for this module. It is not a self-study exam the way Foundation is. Budget for the course alongside the exam bundle, which starts from $650 USD (list $867), and book the training before the sitting.

It is currently the strongest argument in ITIL 4. This module is the route into the ITIL Version 5 Practice Manager designation today, because the re-versioned Version 5 Practice modules PeopleCert plans have not shipped. A pass therefore counts in the scheme being retired and in the scheme replacing it. The routes differ, though: ITIL 4 Practice Manager needs Foundation plus Create, Deliver and Support plus a Practice module, while the Version 5 route needs Foundation (Version 5) plus a Practice module plus ITIL Transformation, with no Create, Deliver and Support.

For this subject matter there is no Version 5 alternative yet. ITIL Version 5 was released in February 2026 and the current plan is to sunset ITIL 4 modules on 31 December 2027, but the Version 5 Practice modules are not available, so Plan, Implement and Control is the only way to satisfy the Practice requirement in either scheme. The sunset governs the availability of the exam, not certificates already earned: a pass now stays valid and renews on the normal three-year cycle with 60 CPD points.

Two boundaries account for a disproportionate share of the marks lost. The first is deployment versus release: deployment moves a component into an environment, release makes functionality available to users, and they are separate practices precisely because the events no longer coincide. The second is asset versus configuration item: an asset record exists to manage cost, contract and lifecycle, a configuration item exists because other practices need to know how something relates to services. Several questions in this sample turn on exactly those lines.

The sample is a fixed 15-question set, three from each of the five practices, with no account needed. The full Certifym bank is built to the exam arithmetic instead: 60 questions per set, 12 from each practice, marked at the same 39-of-60 threshold, with a per-practice breakdown after every attempt, which on a paper with five identical weights is the only number that tells you where to study. None of the paid-bank items appears in this sample.